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Tips and Troubleshooting
Report a Problem and Request Support
To help improve the quality of Parallels Desktop, you can send problem reports to Parallels.
If Windows is forced to shut down because of an error, Parallels Desktop automatically opens a
Problem Report for Parallels Desktop form. If you notice unusual behavior in Parallels Desktop,
you can also create a report manually.
To create a problem report:
1 If Parallels Desktop is in Coherence mode, click the Parallels icon
in the menu bar and
choose Exit Coherence.
2 Choose Help > Report a Problem.
Parallels Desktop creates a status report and a screenshot of the software.
- Parallels Desktop 1
- Contents 3
- Welcome to Parallels Desktop 8
- What You Can Do 9
- Other Operating Systems 10
- C HAPTER 2 11
- In This Chapter 11
- What You Need 12
- Install Parallels Desktop 13
- Activate Parallels Desktop 14
- Register Parallels Desktop 14
- Upgrade Parallels Desktop 15
- Install Software Updates 16
- Set the Language 17
- Install or Import Windows 18
- Download and Install Windows 19
- Windows 20
- Import Your Data from a PC 22
- Step 2: Import Your Data 23
- Using a Parallels USB Cable 24
- Over a Network 27
- Solving Problems 32
- General Tips 33
- Firewall problems in Windows 34
- Virtualization Application 37
- Preview 38
- Use Windows on Your Mac 40
- Start Windows 41
- Open a Windows Program 42
- Windows Start Menu 43
- Mac OS X Finder 44
- Program Icon in the Dock 45
- Spotlight 45
- Launchpad 45
- Install Windows Programs 46
- Shut Down or Suspend Windows 47
- Shut Down Windows 48
- Stop Windows 48
- Window Menu 48
- Set the Startup View 49
- Merge Windows and Mac OS X 51
- Switch to Coherence Mode 52
- Parallels Menu 52
- Windows System Tray 53
- Adjust Coherence Settings 54
- Status Bar 56
- Hide/Show Status Bar 57
- Adjust Window Mode Settings 58
- Adjust Full Screen Settings 60
- Scale to fit screen 61
- Share Files and Folders 65
- Force Quit Windows Programs 70
- Customize the Keyboard 80
- Connect USB Devices 82
- Adjust USB Settings 83
- Print from Windows 85
- Set a New Default Printer 86
- Add a printer in Linux 86
- Set Up a Network Printer 90
- In Linux 91
- /etc/init.d/cups start 92
- Set Up a USB Printer 93
- Protect Your Data 94
- Set Password Requirements 97
- Encrypt Windows 98
- Change Your Password 98
- Use Wi-Fi with Windows 103
- Connect Windows to a VLAN 103
- Optimize Performance 104
- Optimization Settings 106
- Get Started 110
- Save a Picture of the Screen 111
- Dock Icon 112
- Advanced Topics 113
- About Virtual Machines 115
- Default Configurations 116
- Merge Linux and Mac OS X 118
- Clone a Virtual Machine 119
- Back Up a Virtual Machine 120
- Clone the Virtual Machine 121
- Eject button 123
- Create a Snapshot 126
- Revert to a Snapshot 128
- Delete a Snapshot 128
- Connecting a Network Adapter 130
- Connecting a Sound Device 130
- Connecting a USB Device 130
- Connecting a Shared Folder 131
- Connecting a Serial Port 131
- Connecting a Printer Port 131
- Use Keyboard Shortcuts 132
- Remove a Virtual Machine 133
- Enable Spoken Commands 136
- Get Acronis Online Backup 137
- Installing Windows 98 138
- D:\setup.exe 140
- Using profiles 142
- Parallels Tools Overview 144
- Parallels Tools for Windows 146
- Parallels Tools for Linux 148
- Troubleshooting 150
- Update Parallels Tools 151
- Reinstall Parallels Tools 151
- Remove Parallels Tools 151
- Parallels Tools for Mac 153
- Modality Mode 155
- Remove Parallels Desktop 158
- Advanced Preferences 160
- Using Third-party Plugins 161
- Requiring Password 161
- Feedback 162
- Resetting Hidden Messages 162
- Shared Networking Settings 163
- Port Forwarding 164
- Advanced Settings 166
- SmartMouse 167
- Modifier Keys Optimization 167
- Apple Remote 167
- Time Synchronization 167
- Copy & Paste 168
- Adding and Removing Devices 169
- Virtual Hard Disks 172
- Split disks 172
- Boot Camp Partitions 172
- Hardware Settings 173
- Boot Order 174
- Enabling 3D Acceleration 177
- Floppy Disk 178
- CD/DVD-ROM 180
- Hard Disk 182
- Compressing the Disk 183
- Editing the Disk 183
- Disks (p. 172) 184
- Compact a Virtual Hard Disk 185
- Network Adapter 186
- Wi-Fi Bridging Support 187
- Printer Port 188
- Serial Port 190
- Windows (p. 199) 193
- Tips and Troubleshooting 195
- Between Windows and Mac OS X 196
- Windows Seems Slow 197
- Machine 199
- Machine Configuration 201
- Checking the Build Number 203
- Request Support 205
- More Resources 206
- Glossary 208
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