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Troubleshooting and Limitations 273
Reporting a Problem to Parallels
Team
To help improve the quality of Parallels Desktop, you can send problem reports to Parallels
Software International Inc. The reports can be created automatically or manually. If a fatal error
occurs in a virtual machine, Parallels Desktop automatically opens the Report a Problem
window prompting you to send a report. If you notice unusual virtual machine behavior, you
can create a report manually by choosing Report a Problem from the Help menu and filling out
the form.
Note. Parallels team collects error reports and uses them for identifying performance issues, but
does not respond to them. If you need assistance in resolving the issue, visit Parallels forum or
Support page, or log us a support call.
When the Report a Problem command is invoked, Parallels Desktop generates a status report
and makes a screenshot of the running virtual machine.
The Report a Problem window looks as follows:
- Parallels Desktop for 1
- Contents 3
- Introduction 8
- Introduction 9 9
- About This Guide 11
- Getting Help 12
- Virtual Machine Technology 13
- Virtual Machine Hardware 14
- Supported Guest Operating 15
- Systems 15
- OS/2 Warp 4.5, 4 16
- eComStation 1.2, 1.1 16
- Solaris 10, 9 16
- MS-DOS 6.22 16
- Virtual Machine Files 17
- Files of Snapshots 18
- Virtual Hard Disks 19
- Boot Camp Option 20
- Floppy Disk Images 21
- Installing Parallels Desktop 22
- Hardware Requirements 23
- Software Requirements 23
- Starting Parallels Desktop 29
- Activating Parallels Desktop 30
- Updating Parallels Desktop 32
- Automatic Updating 33
- Manual Updating 34
- Interface Basics 39
- Main Window 40
- Interface Basics 41 41
- Configuration Page 42
- To open Configuration Page 43
- Guest OS Window 44
- Toolbar 45
- Toolbar Position 46
- Toolbar Buttons 46
- Status Bar 47
- Configuration Editor 48
- Interface Basics 49 49
- More Information 51
- Making Screen Shots 52
- Creating a Virtual Machine 53
- Typical Configurations 55
- OS Installation Assistant 56
- Windows Express Installation 58
- Typical Installation 62
- Custom Installation 67
- Installing Guest OS 74
- General Steps: 75
- Re-Installing the Guest OS 76
- D:\setup.exe 81
- Capturing and Releasing the 83
- Keyboard and Mouse Input 83
- Installing Parallels Tools 84
- Parallels Tools Overview 85
- Troubleshooting 90
- Video Driver Installation 91
- Sound Driver Installation 94
- Network Driver Installation 95
- Before Installing the Driver 95
- Windows Guest OS 97
- Updating Parallels Tools 98
- Running Virtual Machine 99
- Overview 100
- Machine 100
- Some helpful tips: 101
- Stopping a Virtual Machine 104
- Resetting a Virtual Machine 104
- Suspending a Virtual Machine 105
- Pausing a Virtual Machine 106
- Switching to Full Screen 107
- Switching to Coherence 108
- Running Windows Guest OS 109
- Running OpenGL applications 111
- Customizing View 112
- Coherence View Options 114
- Parallels Tools for Windows 115
- Video Driver Options 119
- Network Driver Options 121
- Disk Compacting Tool Options 122
- Shared Folders Options 123
- Favorite Applications Tool 124
- Coherence Tool 125
- Parallels Tools for Linux 126
- Connecting a Floppy Drive 129
- Connecting a Network Adapter 129
- Connecting a Serial Port 130
- Connecting a Parallel Port 130
- Connecting a Sound Device 131
- Connecting USB Devices 132
- Connecting Shared Folders 133
- Ejecting CD/DVD 134
- Sharing a Mac Printer 135
- Setting Up a USB Printer 136
- Setting Up a Network Printer 137
- Working in Coherence Mode 139
- Switching to Coherence Mode 141
- Using Dock in Coherence 141
- Using Windows Taskbar 142
- Using Application Switcher 142
- Using Mac OS Trash 143
- Using SmartSelect 143
- Using Multiple Displays Mode 143
- Coherence Mode Options 144
- In This Chapter 146
- Overview of Snapshots 147
- Snapshot Manager 148
- Snapshots Tree Pane 149
- Snapshots Property Pane 149
- Deleting Snapshot 149
- Going to a Specific Snapshot 149
- Making a Snapshot 150
- Navigating Between Snapshots 151
- Working with Undo Disks 153
- Configuring Virtual Machine 155
- Shared Networking (NAT) 157
- Bridged Ethernet Networking 157
- Host-Only Networking 158
- Editing Virtual Machine 159
- Configuration 159
- General Options 160
- Booting Options 161
- Advanced Options 163
- Undo disks 164
- Security Options 165
- Coherence Options 166
- Appearance: 167
- Working area: 167
- Windows Taskbar: 167
- Shared Applications Options 169
- Shared Profile Options 170
- Video Options 172
- Memory Options 173
- Floppy Options 175
- Hard Disk Options 177
- Hard Disk Advanced Options 178
- CD/DVD-ROM Options 180
- Network Adapter Options 182
- Parallel Port Options 185
- Serial Port Options 186
- Sound Options 187
- USB Options 188
- Adding and Removing Devices 189
- Add Hardware Assistant 190
- Adding Hard Disk 191
- Adding CD/DVD-ROM Drive 194
- Adding Network Adapter 197
- Adding Serial Port 200
- Adding Parallel Port 202
- Adding a USB Controller 205
- Removing Devices 206
- Using Shared Folders 207
- Easy Way 208
- General Way 208
- Using Shared Applications 209
- Using Shared Profile 211
- Custom Screen Resolutions 212
- In Windows Guest OSes 213
- In Linux Guest OSes 214
- Managing Virtual Machines 216
- General Tab 217
- Memory Tab 219
- Network Tab 220
- Port Forwarding 221
- Appearance Tab 222
- Animation Tab 224
- Keyboard Tab 225
- Creating Floppy Disk Images 228
- Using Parallels Explorer 229
- Cloning a Virtual Machine 237
- Deleting a Virtual Machine 240
- Backing Up Virtual Machines 243
- Compacting Virtual Disks 244
- One-Stage Disk Compacting 245
- Using Parallels Compressor 246
- Requirements for the Guest 248
- Operating System 248
- Running Parallels Compressor 249
- Running Modes 251
- Express and Advanced Modes 251
- Compression Levels 253
- Parallels Compressor Wizard 258
- Further Reducing the Disk 264
- Booting via Boot Camp 270
- Boot Camp Partition 271
- Getting Technical Support 272
- Machine on Mac Os Leioard 274
- Using Windows System File 276
- Checker 276
- Fedora 7 Virtual Machine 276
- 278 Index 278
- Index 279 279
- 280 Index 280
- Index 281 281
- 282 Index 282
- Index 283 283
- 284 Index 284
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